The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment. You can find out more on the NHS website.
Complaints
At Eastgate Medical Group we aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.
Ask at Reception
Request a complaints leaflet and form.
Email the Practice
Download our complaints procedure and form here, or submit your complaint, by email: admininstration.eastgate@nhs.net
Telephone the Practice
Call us on 01964 530350 and we can arrange for our complaints procedure and form to be provided.
For Aldbrough Surgery call us on 01964 527066.
Your feedback helps us improve our services.